As part ongoing efforts to expand its services to citizens in outlying regions, the Guyana Water Incorporated (GWI) will officially commission its Lethem, Region 9 office within the next three weeks. This office is expected to serve a population of over 1000 residents.
Management has therefore embarked on outfitting the new location with employees from the region who are versed in various Amerindian dialects and foreign languages.
The new employees are Randolph Austin – Customer Services Representative (field), Dyna Barjoan – Senior Clerk, Samantha Marcello – Customer Services Representative and Jessica Williams – Cashier.
They are expected to educate residents on GWI’s billing services, which they would be exposed to for the first time. As part of their orientation, the four new staffers would undergo a one-week training in Georgetown.
Mr. Austin, who has knowledge of the Wapishana dialect, believes he has an upper hand in relating to Lethem residents as he assists them to transition from the industrial age of fetching water from hand dug wells to the modern age of receiving running water in their homes.
Samantha Marcello is fluent in the Makushi dialect and hopes to use her knowledge to fulfill the mandate of GWI in Lethem.
Meanwhile with a vast presence of Brazilian businesses emerging in the region, GWI expects them to rely heavily on its services. In this regard, the company hopes to fully serve its new customers through the expertise of Ms. Dyna Barjoan who is fluent in Portuguese.
Additionally, to better inform Region 9 residents of its activities, GWI will be moving to disseminate flyers, press releases and create public service announcements in Amerindian dialects known to residents, as well as in Portuguese. Some of the services that will be offered are: bill payments, bill queries, leak reports and new service connections.